If you encounter an issue with the products in your order that you believe is not caused by consumer use, you can send the product to our address within the 1-year warranty period along with your invoice.

Orders are carefully prepared and handed over to the courier within 24 hours . (*Orders received on official holidays and weekends will be processed on the next business day. **During promotional periods, this time may be extended due to high volume.)

› When making a purchase with a credit card, you will first see the order status as "Order Received."

› This stage indicates that your order request/payment has been received by us and that the process of procuring the items in your order has been initiated by our warehouse staff.

› Approved orders are carefully packaged and delivered to your chosen courier, Kargom Sende or Sürat Kargo,within 24 hours . After the courier receives the package, you will receive an SMS and email containing the tracking link and the estimated delivery time. You can use the tracking link to monitor your shipment in real-time.

› Additionally, by logging into your account, you can easily check the status of your order and track your shipment anytime from the My Account > My Orders page.

› If you completed your purchase without registering, you can still track your order and check its status using the Order Tracking link available on our site.

› Reward Points are a special promotion available only to members of avva.com.tr.

› Reward Points start accumulating in your account for purchases of 500 TL or more.

› Each Reward Point is worth 1 TL.

› For example, with a purchase of 500 TL or more, you will earn 10 TL (10 Reward Points) with the current 2% Reward Points promotion.

› To use any reward points or gift vouchers assigned to you, simply enter your discount code in the "Gift Vouchers" section during checkout and click the "Add" button. The discount amount will be automatically applied to your cart.

› Gift vouchers are only valid at avva.com.tr, and you can use only one gift voucher per order.

› To check your assigned gift vouchers, visit the My Account / My Vouchers page.

› If you encounter any unexpected issues with the use of your gift voucher, please contact our customer service.

› Gift vouchers used for discounts are non-refundable if the purchase is returned.

› All used gift vouchers are applied to the products in the order based on the price distribution. In return processes, your refund amount will be calculated according to this distribution.

› For information about the special 100 TL gift voucher for first-time purchases, click here

Joining avva.com.tr is free. You can sign up now to place orders, stay informed about discounts, campaigns, and promotions, and take advantage of the benefits we offer. Ücretsiz üye olmak için hemen click here

› This promotion is valid for customers who sign up on our site and give email permission. To sign up now, click here

› To use the gift voucher code, simply enter the code "welcome100" in the "Gift Vouchers" section at checkout and click add.

› The "hosgeldin100" discount code can be used only once and is valid exclusively for purchases made on avva.com.tr.

› The code is valid for 30 days from the date of membership.

› All gift vouchers used are applied to the products in the order based on the price distribution. In return processes, your refund amount will be calculated according to this distribution.

Your credit card is stored on the MasterPass platform, allowing you to make fast and easy payments without having to enter your card details every time you shop.

› After placing your order, please transfer the total order amount (including shipping costs, if applicable) to the bank account you selected below.

› In your bank transfer/EFT, please include your order number and email address in the description field.

› Once your payment is received in our account, your order will be processed within 1 day, and your order status will be updated to "Order Received." At this stage, the processing time for the products in your order will begin according to the sequence of transactions.

Every purchase you make on our website is 100% secure. Our system is protected by Rapid SSL, a world-renowned security organization, with 256-bit SSL (Secure Socket Layer) security. This ensures that your credit card number cannot be viewed or accessed by anyone other than yourself. As soon as you enter your credit card number, the information is encrypted and sent to the bank. Neither our company nor any third parties can view or access your information. Your card details are only between you and the bank. For more detailed information, click here