AVVA-Frequently Asked Questions

Frequently Asked Questions

Is there a fee for becoming a member?
- You can register for free to place orders, be informed about discounts, campaigns, and promotions, and take advantage of the benefits we offer. Click here to register for free.
Can I shop without becoming a member?
- Yes, you can shop on our site without becoming a member.
Why do you require phone information from members?
- We sometimes encounter situations where orders are not genuine and are placed merely for testing purposes. Such actions lead to a loss of performance in the services we provide to our valued customers. To confirm the authenticity of orders, we need to verify them by phone. Therefore, we require your phone information when placing an order.
How can I update my membership information?
- Hesabım > You can update your information through the 'My Account > Membership Information' menu.
I forgot my membership password. What should I do?
- Click on the 'Forgot Password' link in the member login section to have your password sent to your email.
How can I benefit from the special 100 TL discount on my first purchase?
- After completing your membership registration by giving email consent, you will receive a gift voucher code: 'welcome100' for your first purchase. Use this code to get a 100 TL discount on your first purchase of 1500 TL or more. To use the gift voucher code, enter 'welcome100' in the 'gift vouchers' section at checkout. (Due to the use of fractional amounts, your cart must be at least 1500 TL to benefit from the discount.)
How can I shop on your site / What should I do after placing an order?
- Add the products you want to buy to your cart by clicking the "Add to Cart" button. Once the product is added, the 'My Shopping Cart' screen will appear. You can complete your order in four steps. If you do not want to add any more products, click the "Complete Order" button, enter your delivery address and shipping information, enter your payment information, review your order details, read and approve the order contract and preliminary information form, and then click the "Complete Order" button. Once your order is completed, an approval/thank you screen will appear, and you will receive a confirmation/thank you email.
What is the shopping cart?
- The shopping cart is a personal area where the products you select to buy are collected. You can add or remove items and change quantities before placing your order. Your cart is saved even if you log out or close your browser, allowing you to continue where you left off on your next visit. However, the stock of the products will only be reserved for you once you complete your purchase.
What are your payment options?
- You can make your payments using Credit Card, GarantiPay, and Hepsipay.
How does the order process work?
- After placing your order, the process progresses as follows: Order Received- Packaged - Shipped - Delivered . For detailed information about your order, click here.
Do I have to enter my credit card information to shop? / Is the Virtual POS secure?
- Every purchase you make on our website is 100% secure. Our system is protected by Rapid SSL, a world-renowned security company. With 256-bit SSL (Secure Socket Layer) security, no one other than you can view or access your credit card number. When you enter your credit card number, your information is encrypted and sent to the bank. It is impossible for third parties, including our company, to view or access your information. Your card information is only between you and the bank. Click here for more detailed information. tıklayın
How can I easily find the product I am looking for?
- Use the search engine on our site to enter the name of the product you are looking for and click the 'Search' button. You will quickly access the product you are looking for.
  You can also use the top and left menu filters to find products by color, size, category, and subcategory.
What is the delivery time, and what are the delivery methods? / When will my product arrive?
- You will automatically be informed by email when your order is received. You can track your order by entering the relevant order number in the Order Tracking link. The products you order and pay for are carefully prepared and delivered to the shipping authorities within 24 hours on weekdays. Due to high demand during campaign periods, this time may be extended.
Who should I contact for issues related to your site?
- For issues and suggestions related to our site, you can call our customer service line at 0850 360 2882 (AVVA) or send an email to [email protected] for assistance.
Are the products sold on your site original?
- avva.com.tr is the official sales site of the AVVA brand. Therefore, all our products are 100% original.
Which shipping company do you work with? What are the shipping costs and service fees?
- We’re working with Yurtiçi Kargo. Shipping is FREE for orders of 2000 TL and above. For orders below 2000 TL, the shipping fee is 49.99 TL.
What are your product return conditions, and within how many business days can products be returned? / How does the return and exchange process work?
- You can return the product you purchased within fourteen (14) days from the delivery date without opening/altering/damaging the packaging and without using the product. You must return the product with the invoice.
- When returning a product, you can send the package by delivering it to the nearest Sürat Kargo branch with the "return shipping code" provided in the SMS you received. (Note: Your return process will begin once the product reaches our online warehouse.)
- We do not have an exchange process. Only returns are accepted.
- If you think the package was damaged during shipment, open and check it in front of the shipping company representative. If there is any damage, ask the shipping company to keep a record and do not accept the product. Remember that accepting the product means you have accepted that the shipping company fulfilled its duties correctly.
- Returns of products that have been opened, used, altered, or otherwise tampered with will not be accepted.
  The customer must return the product in the same condition as when it was delivered and is liable for any loss in commercial value due to use.
  If the customer returns the product or withdraws from the purchase, a refund will be processed to the account or card used for the purchase within 1-7 business days after the returned product reaches us. The reflection of the refund in the account varies by bank.
- If any opening, deterioration, breakage, damage, tearing, usage, or other issues are detected on the product or its packaging, and if the product cannot be returned in the condition it was delivered to the customer, the return will not be accepted, and the payment will not be refunded.
  For products returned that do not meet the above conditions, the shipping fee will be borne by the customer.
- Refunds to your bank account or card may vary depending on your bank and typically reflect in your account within 2 business days. In case of delays, please contact your bank. Once your order is marked as 'Canceled,' the full amount will be refunded to your credit card. For installment purchases, refunds will be credited as a positive balance to your credit card each month by your bank.
Can products be exchanged if they don’t fit?
- Since our site sells fashion and clothing items, such issues may arise. If you experience a sizing problem with the product you purchased, you can initiate the return process by sending it back to us within fourteen(14) business days according to the cancellation/return conditions. We do not offer exchange services.
I want to cancel my order, what should I do?
- In accordance with consumer rights, you can exercise your right of withdrawal from your order before it is packaged. To do so, while your order is still in the 'Order Received' status, you should provide information about the order or product you wish to cancel by emailing [email protected]. If your order has already been shipped, you can use your right to return the product within fourteen(14) days as per consumer protection laws.